Refund Policy

Last Updated: October 2025

At AzuleWeb, we strive to ensure complete satisfaction with our creative advertising and digital marketing services, including branding, social media campaigns, Google Ads, SEO, video production, print design, and influencer marketing. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

  • The delivered service does not meet the specifications outlined in the order.

  • Technical issues or errors prevent the successful delivery of the service.

  • Unforeseen circumstances or changes in project requirements deemed incompatible with the service provided.

2. Refund Requests

To initiate a refund request, customers must contact our customer support team within 7 days of receiving the completed service.

Refund requests should include:

  • Clear and specific reasons for the request

  • Any supporting documentation or evidence

3. Evaluation Process

Upon receipt of a refund request, our team will:

  • Thoroughly review the circumstances

  • Evaluate eligibility based on the refund policy criteria

  • Request additional information or clarification from the customer if necessary

4. Refund Approval

If the refund request is approved:

  • We will process the refund within 7 business days

  • The refund amount may be subject to deductions for services already provided or transaction fees incurred

5. Refund Denial

Refund requests may be denied if:

  • The request does not meet the eligibility criteria outlined in this policy

  • The customer fails to provide adequate documentation or evidence

  • The request is made after the specified timeframe

6. Contact Us

For refund inquiries or assistance, please contact our customer support team:

AzuleWeb
đź“Ť El Mers, Hay Ibn Taouit, Tanger, Morocco
đź“ž +212 606 086 546
✉️ contact@azuleweb.agency

7. Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using AzuleWeb’s services, you agree to abide by the terms and conditions of this refund policy.

Â